Shipping Policy

Kids Republic aims to process and ship orders within one business day after an order is received and payment has been confirmed. Business days do not include weekends or statutory holidays.

After an order has shipped, delivery typically takes approximately 2–7 business days, depending on the destination, carrier availability, weather, and other conditions. These delivery times are estimates and are not guaranteed.

Kids Republic ships to most locations within Canada. We currently do not ship outside Canada.

Orders are typically shipped using one of the following carriers:

• GLS Canada

• UPS

• FedEx

• Canpar Express

• Canada Post

• Other qualified regional carriers when necessary

Once an order has shipped, tracking information will be sent to the email address provided at checkout. Tracking information may take some time to update after the carrier has collected the package.

Remote and Extended-Area Delivery

Delivery is available to most regions of Canada, including certain remote areas in Yukon, the Northwest Territories, and Nunavut. Additional shipping and handling charges may apply to remote or extended-service areas. Additional transit time may also be required.

When possible, applicable shipping charges will be calculated and displayed at checkout. In rare cases, a carrier may identify an address as a remote or extended-service location after the order has been placed. If additional shipping charges are required, Kids Republic will contact the customer before shipment to explain the available delivery options and obtain approval for the additional charge.

If the customer does not wish to accept the additional shipping charge, the order may be cancelled before shipment and any payment collected for the order will be refunded in full.

P.O. Boxes and Address Requirements

We do not ship to P.O. boxes. Customers must provide a complete and accurate physical delivery address at checkout.

Customers are responsible for confirming that the following information is correct:

• recipient’s full name;

• street address and unit number, if applicable;

• city, province, and postal code;

• telephone number; and

• email address.

If an order is returned because an incorrect, incomplete, unverifiable, or P.O. box address was provided, the customer will be responsible for any additional shipping, return, redelivery, or carrier fees. These fees may be deducted from an applicable refund.

Please contact info@kidsrepublic.ca as soon as possible if you notice an error in your shipping address. Address changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

Estimated Shipping and Delivery Times

All processing and delivery timeframes provided by Kids Republic are estimates for reference only and do not constitute a guaranteed delivery date.

Shipping or delivery may be delayed because of circumstances including, but not limited to:

• temporary inventory shortages;

• peak shopping periods;

• Black Friday or Boxing Day;

• statutory holidays;

• severe weather;

• carrier service disruptions;

• labour disruptions;

• incorrect or incomplete delivery information; or

• other circumstances beyond our reasonable control.

A return requested solely because an order arrived later than an estimated delivery date will be treated as a non-defective return and will be subject to the applicable return shipping costs and a 25% restocking fee, except where otherwise required by applicable law.

Signature Requirements

A carrier may require a signature when delivering a package. Whether a signature is collected may depend on the carrier, delivery area, package value, and the carrier’s internal policies.

Kids Republic reserves the right to require a signature for certain orders at its discretion. However, carriers may also decide whether it is safe to leave a package at the delivery address without obtaining a signature.

Customers are responsible for monitoring their tracking information and making suitable arrangements to receive and secure their shipment.

Order Cancellation

Because many of our products are large and require specialized shipping arrangements, we may be unable to cancel an order once processing has begun.

After receiving a cancellation request, Kids Republic will make reasonable efforts to stop the order before shipment, but cancellation is not guaranteed. An order cannot be cancelled once it has shipped or been transferred to the carrier.

If the order has already shipped, the customer may request a return after receiving it. The return will be subject to our Refund Policy, including applicable return shipping costs, restocking fees, and cancellation or payment-processing fees.

Voluntary cancellations requested before shipment may be subject to the 8% payment processing and cancellation fee described in our Refund Policy.

To request a cancellation, contact info@kidsrepublic.ca as soon as possible and include your order number.

Our Right to Cancel or Refuse an Order

To the maximum extent permitted by applicable law, Kids Republic reserves the right to refuse, limit, or cancel an order at its discretion.

An order may be cancelled for reasons including, but not limited to:

• the product becoming unavailable;

• an incorrect price or product information error;

• our security system identifying the order as potentially fraudulent or unsafe;

• payment authorization failing or being reversed;

• the delivery address being incomplete, unverifiable, or not a physical address;

• the destination being outside our available delivery area; or

• reasonable grounds to believe that the purchaser is not legally able to complete the transaction.

If Kids Republic cancels an accepted order, all payments collected for the cancelled items, including applicable shipping charges, will be refunded in full to the original payment method.

Pre-Order Shipping and Cancellation

Products offered for pre-order will include an estimated shipment or availability date. These dates are estimates and may change.

Pre-order products may involve manufacturing, international transportation, customs clearance, and import or export procedures. As a result, Kids Republic cannot guarantee that a pre-order product will ship or arrive on the originally estimated date.

Pre-orders may be delayed by circumstances beyond our reasonable control, including but not limited to:

• manufacturing or supplier delays;

• international transportation disruptions;

• customs or port delays;

• war or civil unrest;

• natural disasters;

• pandemics or public-health restrictions;

• changes to import or export regulations;

• restrictions on travel or the movement of goods; or

• carrier and logistics disruptions.

If a significant delay occurs, Kids Republic will make reasonable efforts to provide updated information. Any cancellation request for a pre-order will be handled in accordance with the cancellation terms disclosed at the time of purchase and the applicable Refund Policy.

For questions regarding shipping, delivery, or an existing order, please contact info@kidsrepublic.ca.