Refund Policy

Faulty or defective products may be returned or exchanged within 14 calendar days of the delivery date shown in the carrier’s tracking system. Approved refunds will be issued to the original payment method used for the purchase.

Products that have been assembled or used cannot be returned, unless the defect could not reasonably have been identified before assembly or use.

To request a return or exchange, please do not send the product back before contacting us and receiving an RMA (Return Merchandise Authorization) number and return instructions.

Refunds will only be processed after the returned item has been received at our warehouse and inspected. If a non-defective returned product or its packaging is damaged, opened, missing parts, or shows signs of use or misuse, a 25% restocking fee will be deducted from the refund. Shipping charges paid on the original order are non-refundable.

Restocking fees do not apply to returns resulting from a confirmed product defect.

Order Cancellation Before Shipment

If a customer requests to cancel an order before it has shipped because of a change of mind, an ordering mistake, or another reason not caused by Kids Republic, an 8% payment processing and cancellation fee will be deducted from the refund.

Credit card companies, card networks, and payment processors charge transaction processing fees when a payment is authorized and processed. Once a payment has been processed, some or all of these fees may be non-refundable to us, even if the customer later cancels the order and receives a refund. The 8% payment processing and cancellation fee helps cover these non-refundable processing charges and the administrative costs associated with cancelling and reversing the transaction.

By placing an order with Kids Republic, the customer acknowledges and agrees that a voluntary cancellation requested before shipment may be subject to this 8% payment processing and cancellation fee.

This fee does not apply if the cancellation results from an error by Kids Republic, if we are unable to fulfill the order, or where otherwise required by applicable law.

Return Process

1. Email us at info@kidsrepublic.ca to request an RMA (Return Merchandise Authorization). Please include a copy of your invoice or receipt, the order date, product name, reason for the return, purchaser’s name, delivery address, and phone number.

2. If an item is returned for a reason unrelated to an error by Kids Republic or a confirmed product defect, the customer is responsible for all return freight and shipping costs.

3. A non-defective returned product that has been opened, used, damaged, or returned with missing parts may be subject to a restocking fee equal to 25% of the purchase price. This fee does not apply when a confirmed defect could not reasonably have been identified until the product was assembled or used.

4. Once the RMA has been authorized, securely package all items in the original box to prevent damage during transit. All original packaging, accessories, parts, and instructions must be included. We recommend using a shipping service that provides tracking, insurance, and signature confirmation. Kids Republic is not responsible for loss or damage occurring during return shipping. Please retain the shipping receipt and email the tracking number to us.

5. After the returned product has been received and inspected, an approved refund or replacement will be processed. If the product is confirmed to be defective, we will provide a full refund or replacement at no additional product cost. If the product is found not to be defective, the refund will equal the original purchase price less any applicable return shipping costs and the 25% restocking fee.

Warranty Policy

Kids Republic provides customer support by phone and email, along with replacement parts and support videos. Spare parts are available exclusively to customers who purchased their vehicle directly from kidsrepublic.ca.

In the rare event that an issue cannot be resolved through phone or email troubleshooting, the product may need to be sent to us for warranty service. Please contact us for detailed instructions and authorization before sending any product to Kids Republic.

Scope of Warranty

Kids Republic warrants each product against defects in materials and workmanship for 3 months from the applicable purchase or delivery date. The warranty is limited to the replacement of the defective part and does not cover shipping costs. The warranty applies only to the product’s original parts and components.

Conditions Not Covered by the Warranty

The following are not covered:

• Products not purchased directly from Kids Republic.

• Damage caused by the customer, including but not limited to:

  • abuse or misuse of the product;

  • normal wear and tear;

  • tampering, customization, or unauthorized modification;

  • exposure to excessive heat, cold, water, snow, or other hazardous environments or substances.

• Failure to follow the product’s minimum maintenance requirements.

• Lost, stolen, or vandalized products.

• Damage caused by an accident.

• Damage resulting from commercial or rental use.

• Damage to non-original parts or components.

Warranty Claim Procedure

To submit a warranty claim, email info@kidsrepublic.ca and include:

• a copy of the invoice or receipt;

• the order date;

• the product name;

• the purchaser’s name;

• the delivery address and phone number;

• a description of the issue;

• details of the part believed to require replacement; and

• any relevant photographs or videos.

We may request additional photographs, videos, or troubleshooting information to identify the problem and determine the repair or replacement required.

Once a warranty claim has been approved, Kids Republic will provide the necessary replacement component within a reasonable period, subject to availability. The customer is responsible for shipping costs associated with the warranty claim.

If a repair at our service centre is determined to be necessary, the customer is responsible for delivering the product to and collecting it from the service centre, including any associated transportation costs.

Labour for Repairs or Part Replacement

Kids Republic does not reimburse third-party labour costs incurred in repairing a product or replacing parts. However, we provide free in-house labour for confirmed defects covered by the applicable warranty period.

Limitation of Liability

To the extent permitted by applicable law, the total liability under this warranty will not exceed the original purchase price paid for the product. If the total value of all repairs or replacements reaches or exceeds the original purchase price, Kids Republic will be considered to have fulfilled its obligations under this warranty.

Shipping Damage

Please contact us immediately and within three calendar days of delivery if a product arrives with shipping damage. Email info@kidsrepublic.ca with clear photographs of the product, packaging, shipping label, and damaged areas, and wait for further instructions.

The original box and all original packaging must be retained to process an exchange or shipping-damage claim. Please do not assemble or use the product until Kids Republic has reviewed the damage.

When possible, we will send a replacement for the component damaged during transportation. If the damaged component cannot reasonably be replaced, we may arrange the return and replacement of the product with the same model, subject to availability.

Package Theft After Delivery

Kids Republic insures eligible shipments against loss or damage while they are in the carrier’s possession. However, Kids Republic is not responsible for packages stolen after the carrier has confirmed delivery to the shipping address provided with the order.

Once delivery has been completed by the carrier, the package is considered to be in the customer’s possession, even if the customer is not present or a signature was not required. Customers are responsible for monitoring the tracking information and making suitable arrangements with the carrier to receive and secure the shipment.