Privacy Policy

Last updated: September 4, 2026

This Privacy Policy explains how Kids Republic (“Kids Republic,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit kidsrepublic.ca, purchase our products, contact us, or otherwise use our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting, using, or disclosing your personal information.

1. Personal Information We Collect

Depending on how you interact with Kids Republic, we may collect the following information:

Information You Provide

• Name

• Billing and shipping address

• Email address

• Telephone number

• Account login information

• Order and purchase history

• Product reviews or other submitted content

• Customer service correspondence

• Return, exchange, warranty, and repair information

• Photographs or videos submitted to support a warranty or damage claim

• Marketing preferences

• Any other information you voluntarily provide

Payment Information

Payments are processed through Shopify and third-party payment providers. Kids Republic does not ordinarily store complete credit card numbers.

Payment providers may collect payment card details, bank information, billing addresses, transaction information, and other information required to authorize and process a payment. Their handling of this information is governed by their respective privacy policies.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

• IP address

• Browser and device type

• Device identifiers

• Operating system

• Language and regional settings

• Referring website or URL

• Pages viewed and links clicked

• Search and browsing activity on our website

• Approximate geographic location

• Shopping cart activity

• Date, time, and duration of visits

• Advertising and campaign interaction data

• Cookie and similar technology information

Information From Third Parties

We may receive information from service providers and business partners, including:

• Shopify

• Payment processors

• Shipping carriers

• Advertising and analytics providers

• Social media platforms

• Fraud-prevention providers

• Customer service platforms

• Publicly available sources

• Other parties where permitted by law

2. How We Use Personal Information

Kids Republic may use personal information to:

• Process and fulfill orders

• Receive and process payments

• Arrange shipment and delivery

• Send order confirmations and tracking updates

• Create and manage customer accounts

• Provide customer service

• Process cancellations, returns, exchanges, refunds, and warranty claims

• Diagnose product issues and provide replacement parts

• Communicate about an order or service request

• Detect, investigate, and prevent fraud, abuse, security incidents, and illegal activity

• Maintain and improve our website, products, advertising, and services

• Personalize website content and shopping experiences

• Measure website and advertising performance

• Send marketing communications where permitted

• Comply with tax, accounting, regulatory, and legal requirements

• Enforce our policies and agreements

• Establish, exercise, or defend legal claims

• Complete a business transaction such as a merger, acquisition, financing, or sale of assets

• Fulfill other purposes disclosed when the information is collected

We will limit our collection, use, and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances.

3. Cookies and Similar Technologies

Kids Republic and our service providers use cookies, pixels, tags, web beacons, local storage, and similar technologies to operate and improve our website.

These technologies may be used to:

• Keep items in your shopping cart

• Remember your preferences

• Maintain account and checkout sessions

• Detect security threats and prevent fraud

• Understand how visitors use the website

• Measure website and advertising performance

• Deliver and measure personalized advertising

• Limit how often an advertisement is shown

Some cookies are necessary for the website to function. Other cookies, including analytics and advertising cookies, may be controlled through our cookie banner, privacy preference tools, browser settings, or applicable advertising platforms.

Disabling certain cookies may affect website functionality.

4. Analytics and Advertising

We may use analytics and advertising services provided by companies such as Shopify, Google, Meta, Microsoft, and other advertising partners.

These providers may collect information about your device, browsing activity, purchases, and interactions with our advertisements. They may use this information to provide analytics, measure advertising effectiveness, prevent fraud, and display advertisements that may be relevant to your interests.

Where required, we will obtain appropriate consent before using personal information for personalized or behavioural advertising. You may withdraw or change your consent through available privacy controls, cookie settings, browser settings, or advertising-platform controls.

Opting out of personalized advertising does not necessarily prevent you from seeing advertisements; the advertisements may instead be based on general factors such as content or approximate location.

5. Marketing Communications

Where permitted by law, Kids Republic may send you promotional emails or other marketing communications.

You may unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in the email; or

• Contacting info@kidsrepublic.ca

You may continue to receive non-promotional messages relating to orders, payments, deliveries, returns, warranty claims, security, or other transactions.

Kids Republic does not sell or rent personal information to third parties for their independent marketing purposes.

6. How We Disclose Personal Information

We may disclose personal information to service providers that help us operate our business, including:

• Shopify and website-hosting providers

• Payment processors and financial institutions

• Shipping carriers and logistics providers

• Warehouses and fulfillment providers

• Customer service and communication platforms

• Analytics and advertising providers

• Information technology and security providers

• Fraud-prevention and identity-verification providers

• Accountants, insurers, legal advisers, and other professional advisers

These providers may use personal information only for the services they provide or as otherwise permitted by law and their applicable agreements.

We may also disclose personal information:

• With your direction or consent

• To comply with applicable law, legal process, or a lawful government request

• To investigate suspected fraud, security threats, or illegal conduct

• To protect the rights, property, or safety of Kids Republic, our customers, or others

• In connection with a merger, financing, reorganization, acquisition, or sale of all or part of our business

• Where otherwise permitted or required by applicable law

7. International and Interprovincial Processing

Kids Republic and some of our service providers may process or store personal information outside your province or outside Canada.

When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, governments, law-enforcement authorities, or regulatory agencies in accordance with those laws.

We use contractual, administrative, and technical measures intended to protect information handled by our service providers.

8. Retention of Personal Information

Kids Republic retains personal information only for as long as reasonably necessary to:

• Complete the purposes described in this Privacy Policy

• Fulfill orders and provide customer support

• Administer returns and warranties

• Maintain business and transaction records

• Meet tax, accounting, insurance, and legal requirements

• Resolve disputes and enforce agreements

• Prevent fraud and protect our systems

When personal information is no longer required, we will delete, destroy, or anonymize it, subject to applicable legal and operational requirements.

9. Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

However, no internet transmission, electronic storage system, or security measure is completely secure. We cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of their account credentials and should contact us immediately if they believe an account or transaction has been compromised.

10. Accessing and Correcting Your Information

Subject to applicable law, you may request:

• Access to personal information we hold about you

• Correction of inaccurate or incomplete information

• Information about how your information has been used or disclosed

• Withdrawal of consent, where processing is based on consent

• Deletion of certain personal information, where applicable

Some information can be updated directly through your customer account.

To submit a privacy request, contact info@kidsrepublic.ca. We may need to verify your identity before completing the request.

Your rights may be subject to legal exceptions. We may retain certain information where required for legal, tax, fraud-prevention, dispute-resolution, or legitimate business purposes.

Withdrawing consent may limit our ability to provide certain products or services where the information is necessary to complete a transaction or meet a legal obligation.

11. Children’s Privacy

Our products may be intended for children, but our website and online store are intended for use by adults.

We do not knowingly collect personal information directly from children without the consent of a parent or legal guardian. If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review and address the matter.

12. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

Kids Republic does not control and is not responsible for the privacy, security, content, or practices of third parties. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent before applying a material change.

14. Contact Us

For questions, concerns, complaints, or requests regarding this Privacy Policy or our handling of personal information, contact:

Kids Republic
Website: kidsrepublic.ca
Email: info@kidsrepublic.ca